Express Shipping Policy

Shipping rates

We offer simple delivery pricing so there are no surprises at checkout. The delivery charge depends on where the order is being sent.

Delivery times

Most orders are dispatched within 1–2 working days after the order has been confirmed.

Once the order has been dispatched, UK deliveries usually arrive within 2–5 working days. European deliveries usually arrive within 3–7 working days.

These are our usual delivery times rather than guaranteed arrival dates. During particularly busy periods, delivery may take a little longer.

Order dispatch

We aim to get orders moving quickly. Orders are normally prepared and dispatched within 1–2 working days.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

If an item needs additional time before it can be sent, we will contact you using the details provided with the order.

European delivery

European delivery is available at a fixed shipping rate of £8.00.

European orders normally arrive within 3–7 working days after dispatch. Actual delivery times can vary depending on the destination and the delivery service being used.

Any additional charges that may arise from local requirements are outside our standard £8.00 delivery charge and, where applicable, are handled according to the relevant local rules.

Delivery delays

We work to the delivery times shown above, but occasionally a parcel may take longer than expected. This can happen during busy periods, around public holidays, or because of circumstances outside the normal delivery process.

If your order has not arrived within the expected delivery window, please contact us and we will look into it.

Returns & exchanges

We want returns and exchanges to be straightforward.

For the first return or exchange relating to an order, we will cover the return delivery cost where the return or exchange is accepted under our applicable returns terms.

Any further return or exchange from the same order will be considered on a case-by-case basis. Where a further return is approved, we will let you know how the delivery cost will be handled before the return is arranged.

Return timing

Please contact us within 14 days of receiving your order if you would like to request a return or exchange.

Once your return request has been accepted, the item should normally be sent back within the following 14 days.

Items should be returned in a suitable condition for resale and with any original packaging or accompanying items where reasonably possible.

Delivery terms

Delivery estimates are based on normal working conditions. They may change where circumstances outside our reasonable control affect the delivery service.

We are not responsible for delays caused by events or circumstances outside our reasonable control, including significant disruption to postal or delivery networks, severe weather, public emergencies, transport disruption or other circumstances that could not reasonably have been avoided.

This does not affect your statutory rights or any rights you may have under applicable UK consumer law.

Where an order is delayed beyond the expected delivery period, please contact us. We will make reasonable efforts to help resolve the issue and provide an update.

Delivery information

Please make sure the delivery information supplied when placing an order is complete and accurate. We cannot be responsible for delays caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because the delivery information was incorrect or because delivery could not reasonably be completed, additional delivery arrangements may be required before the order can be sent again.