Privacy Policy

About this policy

REDACER Cards is operated by ATELIERFRASE LTD. The website provides information about our greeting card and gift product ranges, including product enquiries, business orders and related customer communications.

This policy explains what information we may collect, why we use it, how long we keep it, when it may be shared and the choices available to you when using our website.

Information we collect

We only collect information that is reasonably needed to operate the website, respond to enquiries, manage customer communications and process orders where applicable.

Information you provide

• Name and contact details.
• Email address and telephone number.
• Business details provided as part of an enquiry or order.
• Delivery and billing information where required for an order.
• Information contained in messages, enquiries or other communications.

Information collected when you use the website

Depending on how the website is configured, we may receive technical information such as browser type, device information, approximate location, pages viewed and basic website usage information. This helps us maintain the website and understand how visitors use its pages.

How we use information

We may use information for the following purposes:

• To respond to product enquiries and customer messages.
• To provide product and range information.
• To process and manage orders and related requests.
• To communicate with customers about an enquiry or order.
• To maintain and improve the website and its functionality.
• To keep appropriate business records.
• To meet applicable legal and accounting requirements.
• To maintain the quality and reliability of our services.

Our processing basis

We use an appropriate lawful basis for each relevant processing activity. Depending on the circumstances, this may include taking steps at your request before entering into an arrangement, performing an arrangement with you, meeting a legal requirement, or pursuing legitimate business interests where appropriate.

Where we ask for consent for a particular use of information, that consent is voluntary and can be withdrawn at any time by contacting us using the details below. Withdrawing consent does not affect processing that took place before the withdrawal.

When information may be shared

We do not sell personal information. Where necessary to operate the website and provide requested services, information may be shared with service providers who support our business activities.

These may include:

• Website hosting and technical service providers.
• Website maintenance and support providers.
• Order, delivery or fulfilment providers where required.
• Professional advisers where appropriate.
• Public authorities where we are required to provide information by law.

Service providers are expected to handle information only as needed for the services they provide and in accordance with applicable requirements.

Information transfers

Some service providers may operate from locations outside the UK. Where personal information is transferred internationally, we take appropriate steps required under applicable data protection rules.

How long we keep information

We keep information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records, or to meet applicable legal and accounting requirements. Retention periods are reviewed periodically.

Cookies and website technologies

Our website may use cookies and similar technologies to keep essential website functions working, remember preferences and understand basic website usage.

Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate choice before using them. You can also manage cookies through your browser settings.

Essential website technologies may remain active where they are necessary for the website to operate correctly.

Your information rights

Depending on the circumstances and the applicable legal requirements, you may have rights relating to your personal information, including:

• The right to ask for access to information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion where applicable.
• The right to request restriction of certain processing.
• The right to object to certain uses of your information.
• The right to request transfer of information where applicable.
• The right to withdraw consent where processing is based on consent.

How to exercise your rights

To make a request, contact us at support@atelierfrase.uk. Please provide enough information for us to understand your request and locate the relevant information.

We normally respond to a valid rights request within one month of receiving it. Where a request is particularly complex or where there are multiple requests, the applicable period may be extended where permitted by law. If this happens, we will explain the reason for the extension.

Right to object

You have the right to object to certain processing of your personal information. Where applicable, you can exercise this right by contacting us directly.

Information security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss or inappropriate use.

Access to personal information is limited to people and service providers who reasonably need it for their relevant responsibilities. We also review our website and information-handling arrangements periodically.

Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, information-handling arrangements or applicable requirements change.

When a material change affects how personal information is used, we will update this page before the new use begins where required. The latest version will always be made available on this website.