Terms & Conditions

About these terms

These Terms & Conditions apply when you use the REDACER Cards website, browse our product ranges, make an enquiry or place an order through the website.

The website is operated by ATELIERFRASE LTD.

By continuing to use the website or placing an order, you agree to follow these terms where they apply to your use of the website and your order.

Using the website

You are welcome to browse the website and use it for genuine product, ordering and business-related purposes.

Please make sure that information you provide through the website is accurate and up to date, particularly when submitting an enquiry or placing an order.

You should not use the website in a way that could interfere with its normal operation or attempt to gain access to areas or information that are not intended for general website use.

We may temporarily change, suspend or remove parts of the website when maintenance, updates or technical work are needed.

Products and product information

We make a reasonable effort to keep product descriptions, images, pack quantities and other product information accurate and useful.

Colours and appearance may look slightly different depending on your screen, browser or device. Product images are intended to give a helpful representation of the product and may not show every small difference in print, finish or packaging.

Where a product is sold as a pack or set, the stated pack quantity applies to the complete product.

Product availability can change. If an item becomes unavailable after an order has been placed, we will contact you and discuss the appropriate next step.

Prices

Prices shown on the website are displayed in pounds sterling (£), unless stated otherwise.

We take care to display prices correctly, but an obvious pricing or information error may occasionally occur. If we identify a clear error before an order is completed, we may contact you to confirm the correct information before proceeding.

Delivery charges, where applicable, are shown separately. Standard UK delivery is free and European delivery is charged at a fixed rate of £8.00.

Orders

Placing an order through the website is a request to purchase the selected products. An order is not treated as fully accepted until we have confirmed it.

We may need to contact you if we need to clarify an order, confirm product availability or resolve an issue with the information provided.

Once an order has been accepted, we will normally prepare it for dispatch within 1–2 working days.

Order changes

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but once an order has been prepared or dispatched, it may no longer be possible to make the requested change.

Orders we cannot fulfil

On rare occasions, we may be unable to fulfil an order because a product is no longer available, information supplied is incomplete, or there is another genuine reason that prevents the order from being completed. If this happens, we will contact you and arrange the appropriate next step.

Payment

Payment must be completed using the payment options made available during checkout or through the relevant order process.

We do not receive or store your complete payment card details through our own customer records. Payment information is handled through the relevant payment service used during checkout.

If a payment cannot be completed, we may be unable to accept or dispatch the order until the payment issue has been resolved.

Delivery

We aim to dispatch accepted orders within 1–2 working days.

Delivery times are estimates rather than guaranteed arrival dates. Weekends and UK public holidays are not included when calculating working days.

Please make sure the delivery information supplied with an order is complete and accurate. Delays caused by incorrect or incomplete information may affect the expected delivery time.

Returns and exchanges

Our Return and Exchange Policy forms part of these Terms & Conditions and explains the return process in more detail.

If you would like to return an item, please contact us within 14 days of receiving the order.

Once a return has been approved, the item should normally be sent back within the following 14 days.

The first approved return or exchange relating to an order is covered by us for return delivery. Any later return or exchange from the same order will be considered on a case-by-case basis.

Refund timing

Once a returned item has been received and checked, an approved refund will normally be processed within 14 days.

After the refund has been processed, it will normally appear in the relevant account within 3–5 working days, depending on the processing time of the bank or payment service.

Nothing in these terms changes any statutory rights that apply to customers under UK consumer law.

Website content

The text, layout, graphics, product presentation and other material on this website are provided for general business and product information.

We regularly review website information and make updates when needed, but we do not promise that every page will always be completely current or free from minor typographical or presentation errors.

You may view the website and use its content for your normal personal or business purposes. Website material should not be copied, reproduced, republished or commercially reused without appropriate permission.

Third-party material

The website may occasionally contain links or references to external websites or services. These are provided for convenience. We do not control the content, availability or policies of external websites.

Our responsibility

We take reasonable care when providing our website, processing orders and arranging delivery.

However, we cannot promise that the website will always operate without interruption or that every technical issue can be prevented.

To the extent permitted by law, we are not responsible for losses that could not reasonably have been expected when an order was placed or for matters that arise outside the services we provide.

Nothing in these terms excludes or limits responsibility where doing so would not be permitted under applicable UK law. In particular, nothing here affects your statutory consumer rights.

Events outside our reasonable control

Sometimes circumstances outside our reasonable control can affect orders, website availability or delivery times.

This may include significant disruption to delivery networks, transport disruption, severe weather, public emergencies, widespread technical problems or other events that could not reasonably have been avoided.

Where something like this affects an order, we will make reasonable efforts to keep you informed and to complete the order as soon as reasonably possible.

This section does not remove or reduce any rights you have under applicable consumer law.

Applicable law

These terms are governed by the laws of England and Wales.

Where you are a consumer, you will also have the benefit of any mandatory consumer protection rights that apply to you under the law of the part of the UK in which you live.

If a disagreement arises, we would prefer to resolve it directly and reasonably. Please contact us first so that we have an opportunity to understand the issue and try to put it right.

Changes to these terms

We may update these Terms & Conditions from time to time when our website, services or business arrangements change.

The latest version will be available on this website. If an important change affects an order that has already been accepted, we will deal with that order according to the terms that applied when the order was accepted, unless a different approach is required by law or has been agreed with you.